Terms of Service

Terms of Service

These terms govern your use of PACE and outline our mutual rights and responsibilities.

Last updated: June 2025

1. Service Description

PACE is a comprehensive freight management and AI copilot platform designed to streamline your logistics operations.

Platform Features

• Real-time shipment tracking and management

• AI-powered logistics optimization

• Comprehensive analytics and reporting

• Integration with major carriers and systems

2. Acceptance of Terms

By accessing and using PACE, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.

3. Data Collection and Holdings

PACE collects, processes, and maintains the following categories of data:

Account Information:

  • User credentials, authentication data, and access logs
  • Organization details, company information, and billing data
  • Contact information including names, emails, and phone numbers

Operational Data:

  • Shipment tracking information, delivery statuses, and route data
  • GPS coordinates, location history, and geospatial analytics
  • Vehicle information, driver details, and fleet management data
  • Timestamps, delivery confirmations, and proof of delivery

Technical Data:

  • Device information, IP addresses, and browser details
  • Usage patterns, feature interactions, and performance metrics
  • API calls, integration data, and system logs
  • Voice recordings and AI interaction data (when applicable)

Data Retention: We retain your data for as long as your account is active or as needed to provide services. Personal data may be retained for up to 7 years after account closure for legal compliance purposes.

4. User Accounts and Data

  • You must provide accurate information when creating an account
  • You're responsible for keeping your login credentials secure
  • We may delete inactive accounts or data during development
  • Backup important data independently - we cannot guarantee data preservation

5. Acceptable Use

You may NOT use PACE to:

  • Engage in illegal activities
  • Harass or harm others
  • Attempt to hack or breach our systems
  • Upload malicious content or viruses
  • Violate any applicable laws or regulations
  • Use the service for fraudulent or deceptive purposes
  • Interfere with or disrupt the service or servers

5. Data Processing and Usage Rights

By using PACE, you grant us the right to:

  • Process and analyze your data to provide and improve services
  • Use aggregated, anonymized data for analytics and business intelligence
  • Share data with authorized third parties as necessary for service delivery
  • Store data in secure cloud infrastructure and backup systems
  • Access data for customer support, troubleshooting, and service optimization
  • Use data for compliance with legal obligations and regulatory requirements

Your Rights: You have the right to access, correct, delete, or port your data. Contact us to exercise these rights or for data processing inquiries.

6. Intellectual Property Rights

The PACE platform, including its original content, features, functionality, software, algorithms, and user interface, is owned by PACE and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the service for its intended purpose.

You retain ownership of your data but grant PACE necessary rights to process and use such data as outlined in these terms and our Privacy Policy.

7. Service Availability and Performance

While we strive to maintain 99.9% uptime, PACE does not guarantee uninterrupted service availability. We reserve the right to suspend or terminate services for maintenance, security updates, or force majeure events. Scheduled maintenance will be communicated in advance when possible.

8. Limitation of Liability

To the maximum extent permitted by law, PACE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, resulting from your use or inability to use the service. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless PACE, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service, violation of these terms, or infringement of any third-party rights.

10. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the service will cease, and we may delete your data in accordance with our data retention policies. Sections relating to intellectual property, limitation of liability, and indemnification shall survive termination.

11. Governing Law and Disputes

These terms are governed by the laws of the State of Delaware, United States. Disputes will be resolved in Delaware courts or through arbitration as applicable under Delaware law and the Federal Arbitration Act.

12. Changes to Terms

We reserve the right to modify or replace these terms at any time. Material changes will be communicated via email or platform notification at least 30 days before the effective date. Continued use of the service after changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these Terms of Service, data processing, or legal inquiries, please contact us:

Email: legal@gopace.app

Privacy: privacy@gopace.app

Billing: billing@gopace.app

Support: support@gopace.app

Address: PACE Technologies Inc.
[Delaware Registered Address - To be updated upon incorporation]
Wilmington, DE, United States